Telecommunication Industry Ombudsman

Home

About Us

Consumers

Consumer Advocates

News

Media
Statements

Complaint
Statistics

FAQs

Publications

Useful Links

Site Map

Members of Scheme

TIO annual report 2007/08

How we operate - the Board

John Rohan (1 August 2001 – )
Chairman
Vodafone
John Rohan was managing director of Vodafone Australia Pty Ltd, Vodafone New Zealand Ltd and Vodafone Network Pty Ltd. He has also held the role of Executive Director, Vodafone Pacific. Previous positions include Executive General Manager of James Hardie Building Services and Technologies, Chief Executive of McConnell Dowell’s Building Product Group, Australia and New Zealand and General Manager of Comalco Building Products.

Jane Harvey (7 April 2003 – )
Independent Director
Jane Harvey has extensive experience across the financial services, health care and public company sectors. She is a director of IOOF Holdings Limited, Boom Logistics Limited, Bayside Health Services, Medibank Private Limited, Colonial Foundation Trust and the Royal Flying Doctor Service (Vic). She is also a former partner with PricewaterhouseCoopers.

Trevor Hill (30 October 2002 – )
Telstra
Trevor is Group Manager, Consumer and Compliance, Public Policy and Communications at Telstra. He has worked for Telstra in a variety of management and policy roles.

Michael Lawrey (10 October 2003 – 23 April 2008)
Telstra
Michael Lawrey commenced as Executive Director for Network and Technology at Telstra in May 2008, and provides the planning, architecture, design and engineering capability for Telstra. Before this role, he was the Executive Director, Network Services for five years. His responsibilities covered the operations and maintenance of Telstra’s networks for mobiles, fixed networks, broadband, satellite, transmission network infrastructure and managed services.

John Parkin (23 April 2008 – )
Telstra
John Parkin is the Director Service Delivery – Northern Region with Telstra. He manages all customer service delivery operations for the organisation in Queensland and Northern New South Wales. He has held a variety of senior management positions in a 25-year career in the telecommunications industry in Australia, New Zealand and England.

Michael Elsegood (2 October 2006 – )
Optus
As Manager, Consumer Safeguards and Compliance, Michael Elsegood supervises Optus’s disability action plan, manages numbering matters and Optus’s compliance with obligations that support law enforcement agencies. In a telecommunications industry career spanning more than 30 years, he has been involved with call charging and billing accuracy standards, quality of service reporting, end-to-end performance standards and number portability.

Mark Davidson (18 January 2002 – 11 September 2007)
Optus
Mark Davidson is Director Customer Service, Consumer and Multimedia Division with Optus. He has a background in customer service and was formerly National Manager, Customer Service Contact Centres with Optus.

Alexandra Thomas (12 September 2007 – )
Optus
Alexandra Thomas is the Executive Director, Reitz Transformation at Optus and is responsible for strategic IT and business transformation. She has had 15 years customer care experience in the telecommunications industry. Before her current role, Alexandra was the General Manager Strategy and Planning, Optus Consumer Customer Care.

Brian Chapman (7 December 2006 – )
AAPT Ltd
Brian Chapman is the Head of Corporate Security and Regulatory Operations at AAPT. He has previously held senior management roles in the telecommunications industry and been responsible for business and operational performance reporting, information analysis and business improvement.

Stephen Dalby (7 December 2006 – )
iiNet
Stephen Dalby, General Manager, Regulatory, has been an executive with the iiNet Group since 2003. In his 35-year telecommunications industry career he has worked in retail and wholesale businesses, regulatory and corporate affairs, quality assurance and corporate social responsibility. Steve is based in Perth and is also Chief Executive Officer of Chime Communications Pty Ltd, iiNet’s carrier subsidiary.

Leisa Fielding (23 April 2008 – )
Telstra
Alternative Director
Leisa Fielding was appointed Manager of Business Transformation in 2007 and plays a key role defining future business models while optimising the transformation program. She has worked for Telstra for 19 years and held positions in a variety of areas including retail, marketing, program management, information technology and operations.

Gary Smith (4 March 2002 – )
Optus
Alternative Director
Gary Smith is the General Manager, Regulatory Compliance and Self Regulation at Optus. He has previously worked with the telecommunications regulator Austel, the Reserve Bank of Australia and the Victorian State Government.

> NEXT. A life less ordinary - vale Christopher Newell