2006/07

2007/08

Billing

259

46.2%

377

41.6%

Complaint handling

65

11.6%

119

13.1%

Customer service

98

17.5%

131

14.5%

Fault

78

13.9%

159

17.5%

Point of sale includes complaints about pricing or other advertised terms being inaccurate, incomplete or out of date.

61

10.9%

120

13.2%

Total

561

906