2006/07

2007/08

Directory assistance accessibility
Difficulty accessing the directory assistance service.

20

2.2%

15

1.4%

Directory assistance incorrect number
Being given the wrong number from directory assistance.

13

1.4%

26

2.4%

Directory assistance omission
Person’s number not being made available on directory assistance.

7

0.8%

11

1.0%

White Pages disputed charges.

327

35.4%

398

36.9%

White Pages error.

305

33.0%

338

31.3%

White Pages omission.

103

11.2%

92

8.5%

Yellow Pages
The TIO cannot take complaints about business directories, but has an agreement to refer Yellow Pages complaints to Sensis, the directory’s publishers

148

16.0%

200

18.5%

Total

923

1 080