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Annual Reports
| 2005/2006
TIO Annual Report 2005/06
Index
Year at a Glance
Ombudsman’s Overview
Complaint Handling
Definitions
Classifying and escalating complaints
Resolving complaints and deciding what is fair and reasonable
Determinations and directions
Complaint handling performance
Complaint outcomes
Reviews
Landline Service Issues (Overview)
Mobile Service Issues (Overview)
Internet Service Issues (Overview)
Complaint statistics in tables
Profile of Complainants
Profile of Complainants - Statistics
State Distribution of Complaints
Small Business Complaints
Member Complaint Statistics
Case Studies
Financial hardship
Unauthorised transfer
Intermittent fault
Telemarketing
Premium SMS
Unauthorised transfer
Systemic Complaints Investigation Procedure
Independent Audit Report
Glossary
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© 2001 Telecommunications Industry Ombudsman Ltd