Telecommunications Industry Ombudsman

Position Statements set out the TIO’s approach to investigating and resolving particular types of complaints. They apply equally to complaints from residential and small business consumers, unless stated otherwise. More info

New:	»	Disadvantaged and vulnerable consumers (August 2008)

	•	Billing & Payments	•	Faults
	•	The Customer Service Guarantee	•	Internet
	•	Compensation	•	Land access
	•	Contracts	•	Mobiles
	•	Credit management	•	Priority connections & repairs
	•	Customer service	•	Privacy
	•	Directories	•	Provisioning (connections)
	•	Disability equipment	•	Transfers
	•	Disconnections	•	Miscellaneous statements