20. INVESTIGATION

• 20.1 Introduction
• 20.2 Definition
• 20.3 Notification to Member
• 20.4 Notification to Complainant
• 20.5 Documentation/evidence
  • 20.5.1 Obligation on Members to supply all relevant documentation
  • 20.5.1A Requests From Parties that Information Be Treated Confidentially
• 20.5.2 Types of documentation
• 20.5.3 Statutory Declarations
• 20.6 Correspondence requirements
• 20.7 Suspension of credit management
• 20.8 Suspension of legal action
• 20.9 Legal representation