Cabling beyond first socket or main distribution frame

Section 4.3 (b) of the TIO's constitution states that its functions do not extend to cabling beyond the network termination point, other than cabling from the network termination point to the first telephone and, in the case of residential carriage services, cabling to other extensions of that service within the residential premises.

The TIO can investigate complaints about faults where the fault lies in cabling up to and including the first socket in a house, or cabling up to the Main Distribution Frame (MDF) of a building. Where it is apparent that a fault lies on the customer's side of the network, the TIO cannot investigate.

Similarly, the TIO can only investigate complaints about provisioning in relation to cabling up to the first socket or MDF.

While the constitution technically states that the TIO does have the power to investigate (residential) complaints beyond the first socket, the TIO does not usually take up these types of complaints and is looking to amend its constitution to remove this particular reference.

Next: Intermittent faults & the CSG