Claims for compensation under the Customer Service Guarantee where long distance and local call providers are different

Where a customer's long distance and local call access are supplied by different providers, and the customer is entitled to compensation under the Telecommunications (Customer Service Guarantee) Standard 2000 (No. 2), the TIO will raise the complaint against the provider that charges line rental fees (usually the local call provider), on the basis that this provider is responsible for maintenance of the line.