BILLING & PAYMENTS

• Backbilling of charges
• Backbilling of mobile call charges included in monthly allowance
• Backbilling for prepaid mobiles
• Billing not by preferred provider
• 'Complaint-handling' fees
• Connection fees where in-place reallocated
• Debt severance following transfer of service
• Disadvantaged and vulnerable consumers
• Disputed voice calls to adult services
• Disputed internet dialler charges - data calls to international & 190X numbers
• Disputed charges - consumer denies all knowledge of calls made from a landline
• Disputed charges - consumer denies all knowledge of calls made from a mobile
• Excess usage charges
• Handset rental charges
• Hardship & payment difficulties (also PDF version 7 pages 114Kb)
• Itemisation fees
• Liability for charges incurred by third parties
• Long duration calls
• Missing payments
• Payment methods
• Reconnection fee charged following suspension of service
• Reconnection fee for ADSL service following disconnection of phone line
• Repeat dialling to connect to the internet
• Reverse charge calls: failure to notify call rates
• Service provider 'legacy debt'
• Short duration calls
• SMS charges billed but message never received
• Unauthorised direct debits
• Unlimited credit - financial over-commitment