About Member Communications

The TIO staffs a seven-person Member Communications Team, whose specific role it is to liaise between TIO members and staff and to build co-operative, productive relationships with member organisations. Member Communications also endeavours to keep members up-to-date with what is happening at the TIO, and to receive feedback from members on TIO policies and practices.

Please contact Member Communications if you have a query about:

• the TIO's processes and procedures
• the progress or outcome of a particular complaint
• the TIO's classification of a complaint, or
• a TIO invoice.

Member Communications can also provide advice and assistance on a range of other matters including the number and nature of complaints against a member, emerging issues of consumer misunderstanding or dissatisfaction, and members' internal complaint-handling mechanisms.

Contact Member Communications