Industry Codes

To view industry codes below see the Communications Alliance website: http://www.commsalliance.com.au/documents/codes

• Billing
  
• Calling Number Display
  
• Commercial Churn
  
• Complaint Handling
  
• Consumer Contracts Guideline
  
• Credit Management
  
• Customer Transfer
  
• Handling of Life Threatening and Unwelcome Calls
  
• Mobile Number Portability
  
• Preselection (
  
• Prices,Terms & Conditions
  
• Protection of Personal Information
  
• Short Message Service (SMS) Issues

More information about industry codes

Communications Alliance page on the industry code compliance regime

TIO factsheet: Code Compliance (PDF 89.08KB/4 pages)
Industry codes of practice set benchmarks that you should comply with. Some of the codes deal specifically with your interaction with customers, while other codes deal with technical and operational issues

TIO factsheet: Code Investigation (PDF 117KB/3 pages)
Explains how the TIO decides whether an code breach is confirmed at Level 3

Last updated: 26 February 2008