Member Publications

The TIO produces a range of publications for TIO Members. Consumer publications are also available to TIO Members. Print publications directly from the list below, the consumer publications pages, or complete an order form

Regular news for TIO Members

Member News (MNews)

Member Fact Sheets

Level 2 complaints
Key points about the TIO's Level 2 complaint handling procedure, including time frames, the importance of communicating with the complainant, how to communicate with the TIO, and the TIO's role in this process.

• html version (with revised Level 2 notification letters)
• PDF version (74.26KB/4 pages)

The TIO's Position Statements (PDF 58.81KB/3 pages)
Introduces and explains the TIO's Position Statements, with a particular focus on how you can use them to resolve complaints.

Code Compliance (PDF 89.08KB/4 pages)
Industry codes of practice set benchmarks that you should comply with. Some of the codes deal specifically with your interaction with customers, while other codes deal with technical and operational issues

Code Investigation (PDF 117KB/3 pages)
Explains how the TIO decides whether an code breach is confirmed at Level 3

Broadband Fact Sheet (PDF 10.5KB/1 page)

Credit Management (PDF 64KB/2 pages)
Outlines Credit Management complaints the TIO can investigate and also provides information about industry benchmarks as set by the ACIF Credit Management Code.


To view pdf documents you will need "Adobe Acrobat Reader".