Members of the TIO

Q: Is my telephone company or Internet service provider a member of the TIO?
A: Search the TIO membership list

Q: Who has to be a member of the TIO?
A: Under Federal legislation, any company that provides any of the following services is required to be a member of the TIO:

• A standard telephone service to residential or small business customers
• Public mobile telephone services
• Internet access (Internet service providers)
• Intermediary services including reselling or arranging for the supply of the above services.

Q: What if my telephone company or ISP isn't a member of the TIO?
A: The TIO is unable to investigate complaints against companies who aren't members of the TIO scheme. However, the overwhelming majority of telecommunications companies in Australia are TIO members. If your company isn't a member, you should raise the issue directly with the company, and let the TIO know.

Q: What does the TIO do to make sure telecommunications companies do become TIO members?
A: The TIO makes every effort to ensure that all eligible telecommunications companies are aware of their legal obligation to join the TIO scheme. If a company does not join the scheme, the TIO refers that company to the Australian Communications & Media Authority which has legal powers to direct a company to join the TIO.

Q: How do I join the TIO?
A: See Become a TIO Member

Last Updated: January 2003