Links—Connecting a telecommunications service

Connecting a landline service

• See our general links on choosing and buying products & services
• Connecting the telephone (Department of Communications, Information Technology & the Arts)
• TIO position statements
  • Pre-provisioning work
  • Methods of installation of new lines
  • Connection delays
  • Connection delays: delays in disconnecting previous occupant's service
  • Connection fees where in-place reallocated
  • Cabling beyond first socket or main distribution frame
  • InContact services: Telstra refusal to supply product
  • Installation authorised by occupier not owner of premises
• Local number portability (ACMA factsheet)
• Local Number Portability ACIF C540:2007 (Australian Communications Industry Forum code of practice)

The Customer Service Guarantee Standard

• Australian Communications & Media Authority information:
  • Customer Service Guarantee Standard 2000 (No.2) factsheet
  • Customer Service Guarantee (CSG) Standard for phone users (FAQs)
  • Your rights to an interim or alternative service factsheet
• TIO position statements:
  • Introduction to Customer Service Guarantee Standard
  • Repair delays
  • Intermittent faults and the CSG
  • Mass Service Disruptions - about service areas and times exempt from payment of compensation for delays in connecting or repairing services
• Service provider lists of Mass Service Disruption notices
  • Optus
  • Telstra

Priority assistance

• Priority assistance – a rapid telephone repair and connection service fact sheet
• TIO position statements
  • Introductory note about priority services
  • Application for priority assistance rejected
  • Failure to notify customers of priority assistance program
  • Response timeframes not met

Connecting a mobile service

• See our general links on choosing and buying products & services
• Connecting the telephone (Department of Communications, Information Technology & the Arts)
• Mobile number portability (ACMA factsheet)
• Mobile Number Portability ACIF C570:2005

Connecting an internet service

• See our general links on choosing and buying products & services
• ADSL provisioning
• Transferring ADSL services between providers under the Rapid Transfer Process
• Installation authorised by occupier not owner of premises

Last updated: 14 September 2007