Using services safely

Emergency services

• Emergency call services (FAQs Australian Communications & Media Authority)
• Emergency call services: what is ACMA's role? (factsheet)
• Calling the emergency call service from a mobile phone (ACMA FAQs)
• Text-based emergency call service for people with disabilities (National Relay Service factsheet)
• Access to emergency services for users of VoIP and internet telephony (Communications Alliance factsheet)
• Emergency call service & VoIP services (ACMA)
• Emergency call service requirements (Australian Communications Industry Forum code of practice C536:2003)

Privacy & security - general links

• Privacy Commissioner
  • Main page
  • Your privacy rights FAQs
  • 10-step guide to protecting your personal information
  • Are there rules about recording or monitoring my telephone conversations?
• Australian Communications Industry Forum (ACIF) codes of practice & guidelines:
  • Handling of life threatening & unwelcome calls (covers unwanted calls and faxes to landlines & mobiles, sms, email contact)
  • Integrated Public Number Database (IPND) ACIF C555:2007
  • Calling Number Display ACIF C522:2007
  • Customer Requested Barring ACIF G612:2003

Telemarketing

Landline security

• Do Not Call Register (to reduce telemarketing calls)
• Silent numbers (Department of Broadband, Communications & the Digital Economy)
• Australian Communications & Media Authority - ACMA factsheets
  • Privacy and your telephone service
  • Calling number display
  • Dealing with unwanted or life-threatening calls
  • Call barring
• Are there rules about recording or monitoring my telephone conversations? (Privacy Commissioner)
• Australian Communications Industry Forum (ACIF) codes of practice & guidelines:
  • Handling of life threatening & unwelcome calls (covers unwanted calls and faxes to landlines & mobiles, sms, email contact)
  • Integrated Public Number Database (IPND) ACIF C555:2007
  • Calling Number Display ACIF C522:2007
  • Customer Requested Barring ACIF G612:2003
  • Participant monitoring of voice communications ACIF G516:2004
• See general links above

Mobile security

• Do Not Call Register (to reduce telemarketing calls)
• www.mindyourmobile.com (lost and stolen phones)
• Australian Communications & Media Authority - ACMA factsheets
  • Mobile phone security
  • Mobile phones - child safety checklist
  • Privacy and your telephone service
  • Calling number display
  • Dealing with unwanted or life-threatening calls
  • Call barring factsheet
  • Safeguards for mobile users
• Silent numbers (Department of Broadband, Communications & the Digital Economy)
• Phone safety (Consumer Affairs Victoria)
• Are there rules about recording or monitoring my telephone conversations? (Privacy Commissioner)
• Australian Communications Industry Forum (ACIF) codes of practice & guidelines:
  • Handling of life threatening & unwelcome calls (covers unwanted calls and faxes to landlines & mobiles, sms, email contact)
  • Integrated Public Number Database (IPND) ACIF C555:2007
  • Calling Number Display ACIF C522:2007
  • Customer Requested Barring ACIF G612:2003

Internet content & security

• NetAlert - protecting Australian Families Online
• Internet Security - Australian Communications & Media Authority factsheet
• ACMA's Internet content pages
  • Regulation of Internet content
  • Internet content complaints
  • Internet gambling information & gambling complaints
  • Spam - unsolicited commercial email and messages & spam complaints
• Internet Industry Association
  • Main page
  • Guide for Internet users - information about online content
  • Internet Industry Association's codes of practice including:
    • Spam Code
    • Content Code
    • Gambling Code
    • Privacy Code Draft
    • Cybercrime Code (draft)
    • IIA Family Friendly ISP Seal
• Australian Domain Name Administration:
  • Complaints about domain names and web hosting
  • Let's talk net - guide to learning how to use the Internet
• TIO position statements:
  • Hacking or 'freeloading'
  • Excess download charges, broadband fact sheet & broadband usage log
  • Faulty or slow-to-update usage meters
  • Internet dialler charges
  • Spamming
  • Domain name allocation
  • Email-only services
• Monitoring of communications for network operation and maintenance ACIF G517:2004

Electromagnetic energy

• Electromagnetic Radiation (EMR) & safety (Australian Communications & Media Authority portal)
• Australian Radiation Protection and Nuclear Safety Agency (ARPANSA)
• World Health Organisation's Electromagnetic Fields Project
• Equipment standards & labelling (ACMA)
• Health & mobile phones (Mobile Manufacturers Association)
• Telstra's Electromagnetic Energy page

Last updated: October 2007