Links—Disconnections

TIO position statements on disconnections

• Disconnection of service due to nonpayment of another service
• Failure to action disconnection request (not Connect Outstanding)
• Failure to disconnect service following issue of disconnection notice
• Hardship & payment difficulties (see section on disconnection of services)
• Notification of disconnection of service
• Refusal by a provider to release service due to outstanding debt
• Reconnection fee charged following suspension of service
• Reconnection fee for ADSL service following disconnection of phone line

Other agency links

Australian Communications & Media Authority (ACMA)

On the ACMA factsheets page look for the factsheets called:

• Credit management
• Telecommunications service options if you’re experiencing financial hardship

Communications Alliance

• Connect outstanding industry code of practice: explains process to be followed when a customer discovers that an old service at the premises was not disconnected.

Last updated: September 2007