Links—Customer Transfers

TIO position statements about transfers

• Churn/porting/preselection delays
• Debt severance following transfer of service
• Door to door selling: failure to provide rescind notice
• Liability for charges following unauthorised transfer
• Refusal by a provider to transfer due to outstanding debt
• Reversal of unauthorised transfers

Australian Communications & Media Authority (ACMA)

On the ACMA factsheets page look for the factsheets called:

• Greater protection against slamming
• Local number portability
• Mobile number portability

Communications Alliance

• Industry codes of practice including Customer Transfer; Commercial Churn; Pre-Selection; Local Number Portability; and Mobile Number Portability

Last updated: September 2007