Ombudsman: an official appointed to investigate
individuals' complaints.
Who
we are
The
Telecommunications Industry Ombudsman is a free and
independent alternative dispute resolution scheme
for small business and residential consumers in Australia
with unresolved complaints about their telephone or
internet services.
Complaints
Important
question: have you tried to resolve your complaint
directly with your provider? Please do this before
you contact us.
The TIO is conducting a survey so that we can
improve our service to consumers. If you register
a complaint with us, we may ask if you would
like to participate in this survey.
Ombudsman: an official appointed to investigate
individuals' complaints. 
