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  Ombudsman: an official appointed to investigate individuals' complaints.
Simon Cohen is the Telecommunications Industry Ombudsman in Australia.

Who we are
  The Telecommunications Industry Ombudsman is a free and independent alternative dispute resolution scheme for small business and residential consumers in Australia with unresolved complaints about their telephone or internet services.

Complaints: have you tried to resolve your complaint directly with the company? Please make sure you do this before you contact us.

  Call us on 1800 062 058 - free from an Australian landline
  Lodge a new online complaint for the first time
   Update us online about your existing TIO complaint
    Other ways of making a complaint

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Contact the TIO bullet point Media release - Accessibility the key challenge for new Ombudsman
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