Virginia Hickey is a lawyer, corporate governance consultant and company director, and serves on boards including TransAdelaide (chair), Flinders Ports, the National Competition Council and the Medical Insurance Group Australia. She has extensive experience advising and educating boards and management on corporate governance and board effectiveness and is a national and international facilitator in the Australian Institute of Company Directors course.

The Council consists of 5 user and public interest group representatives and 5 industry representatives.

User and public interest group representatives

Myra Pincott AO
Country Women's Association Australia

Myra Pincott is passionate about rural issues and at Council meetings raises issues particular to country areas. She serves on the Communications Alliance’s Consumer Council and the ACMA’s Consumer Consultative Forum.

Dr Wayne Warburton
Wesley Mission Australia

Teresa Corbin
Australian Communications Consumer Action Network

Teresa Corbin is Deputy Chief Executive Officer of the Australian Communications Consumer Action Network (ACCAN), a new peak consumer body for the telecommunications industry. Teresa led the project to establish ACCAN, which began operating on 1 July 2009. Through her work in the community sector, in policy and management positions, she has built strong links with consumer groups at a regional, national and international level.

Loretta Kreet
Legal Aid Queensland

Loretta Kreet has spent the last 10 years working exclusively in the area of consumer credit within the community sector and Legal Aid Queensland. She is a consumer director on the Financial Co-operative Dispute Resolution scheme, a board member of Parent to Parent Inc and a member of the Brisbane Consumers’ Association.

Chris Dodds

Chris Dodds represents the Australian Council of Social Service (ACOSS) on Telstra's Low Income Measures Assessment Committee (LIMAC), in the position of chair. He is immediate past president of the Council of Social Service of NSW (NCOSS). He has been involved in community services for over 30 years and in telecommunications issues for the last 10 years, While not representing any particular organisation on the TIO Council, Chris has a keen interest in the challenges facing those on low incomes or confronting other disadvantage.

Industry representatives

Jackie Giles
Vodafone

Jackie Giles has worked in the telecommunications industry for the past 20 years in the UK and Australia, principally within Cable & Wireless, Optus and Vodafone (now Vodafone Hutchison Australia). In her current role, she is the General Manager responsible for customer experience, research and complaints management. Her previous experience includes customer operations, risk management, corporate finance and treasury management.

Ross Wheeler
Albury Local Internet Pty Ltd

Ross Wheeler joined the Council as the elected member representative of internet service providers. He is the proprietor and founder of Albury Local Internet, a regional ISP, which has been operating since May 1995.

Susan Sdregas
Optus

Sue Sdregas has worked in the telecommunications industry for the past 19 years with 15 of those spent at Optus. In her current role she manages a broad range of functions within the customer care arena including the escalated complaints team and the customer knowledge management team, and strategy and planning.

Leroy Parkinson
iiNet