Chairman of the Board
John Rohan
Vodafone

John Rohan has been the Managing Director of Vodafone Australia Pty Ltd, Vodafone New Zealand Ltd and Vodafone Network Pty Ltd. He has also held the role of Executive Director, Vodafone Pacific. Previous positions include Executive General Manager of James Hardie Building Services and Technologies, Chief Executive of McConnell Dowell’s Building Product Group, Australia and New Zealand, and General Manager of Comalco Building Products.

Directors

Independent director
Jane Harvey

Jane Harvey has extensive experience across the financial services, health care and public company sectors. Directorships include: IOOF Holdings Limited, Royal Flying Doctor Service (National & Vic), Colonial Foundation Trust and Medibank Private Limited.

Stephen Dalby
Regulatory General Manager,
iiNet

Stephen Dalby has been an executive with the iiNet Group since 2003. In his 35-year telecommunications industry career he has worked in retail and wholesale businesses, regulatory and corporate affairs, quality assurance and corporate social responsibility. Steve is based in Perth and is also Chief Executive Officer of Chime Communications Pty Ltd, iiNet’s carrier subsidiary.

Michael Elsegood
Manager, Consumer Safeguards and Compliance,
Optus

Michael Elsegood supervises Optus’s Disability Action Plan, and manages numbering matters and Optus’s compliance with obligations that support law enforcement agencies. In a telecommunications industry career spanning more than 30 years, he has been involved with call charging and billing accuracy standards, quality of service reporting, end-to-end performance standards and number portability.

Jules Scarlett
Director, Customer Service and Satisfaction
Telstra

Jules Scarlett has recently taken on the new role of Director, Customer Service & Satisfaction for Telstra. Jules has responsibility for coordinating the customer service and satisfaction initiatives across the company and ensuring they are prioritised and measured effectively. Jules is also responsible for corporate complaint management at Telstra.

Jules has over 10 years in Telstra and a BA (LLB) Hons background.

Louise Sexton
Group General Counsel & Company Secretary
Vodafone Hutchison Australia

Louise Sexton is Group General Counsel and Company Secretary of Vodafone Hutchison Australia (VHA) and Company Secretary of Hutchison Telecommunications (Australia) Limited (HTAL).

Prior to the formation of VHA in June 2009, Louise had been General Counsel and Company Secretary of HTAL since September 1998.

Louise has extensive legal and regulatory experience as General Counsel and Company Secretary in listed public companies across a number of high technology industries in Australia.

Louise also brings experience from her time working for the Federal Attorney-General’s Department and for one of Australia’s largest law firms.

Phill Sporton
Executive Director of Service Delivery
Telstra

Phill Sporton is the Executive Director of Service Delivery in Telstra Operations. This area of Telstra is responsible for the installation, connection and repair of Telstra’s products, services and plant. Along with Australia’s largest field workforce (approximately 3,500 field technicians), Phill’s organisation is made up of teams across field-related customer activation and assurance functions, fault recording call centres and a range of back of house and support functions.

Having started with Telstra as an engineer in 1983, Phill has spent 26 years at Telstra in range of roles, including several positions in senior management.

Alexandra Thomas
Executive Director, Reitz Transformation
Optus

Alexandra Thomas is the Executive Director, Reitz Transformation at Optus and is responsible for strategic IT and business transformation. She has had 15 years customer care experience in the telecommunications industry. Before her current role, Alexandra was the General Manager Strategy and Planning, Optus Consumer Customer Care.

Gary Smith
General Manager, Regulatory Compliance and Self Regulation
Optus (Alternate Director)

Gary Smith is the General Manager, Regulatory Compliance and Self Regulation at Optus. He has previously worked with the telecommunications regulator, Austel, the Reserve Bank of Australia and the Victorian State Government.

Trevor Hill
Group Manager, Consumer and Compliance, Public Policy and Communications
Telstra (Alternate Director)

Trevor is Group Manager, Consumer and Compliance, Public Policy and Communications at Telstra. He has worked for Telstra in a variety of management and policy roles.